| |
Series B:
Process Redesign, 1991-1999
When the administrators at Lane Community College decided to
implement Process Redesign in the mid-1990s, they felt that Lane needed to
undergo a major change in the way it operated. The College faced increasing
demands for its services, at the same time that resources were declining.
The Process Redesign project intended to improve and enhance the
teaching/learning environment; to improve the quality, effectiveness, and scope
of services to students and other customers of the college; to improve the
efficiency of college processes; and to relieve the workload stress on
employees. It was an innovative, holistic approach to recreating organizational
structures. The project focused on six key process areas: facilities/support,
grants/contracts, personnel/payroll, planning/budget/financial transactions,
procurement, and services to students.
Through a series of committees and groups, the staff reinvented
the way the college operated, making the organization more cost effective,
efficient, and student-oriented. The project collected and analyzed student and
staff input to devise a way to divide Lane into four groups: Instructional
Services Group, College Operations Groups, Executive Services Group and
Student/Learner Services Group.
The first phase of Process Redesign focused on administrative
services to students, and became known as Students First! The focus of this
project was to achieve significant change and improve performance in meeting
the service needs of students, such as enrollment services, student records,
student financial services, and financial aid. The initial planning timeline
was from March 25 to July 26 1996; the project was launched for students' use
in 1998. Students First! was renamed Enrollment Services in 2004.
|
| |
| |
Container(s)
|
Description
|
|
Dates
|
| |
|
|
AD Hoc Mission Resolution
Subgroup
|
|
1996 |
| |
|
|
Article: Inside Track to the
Future
|
|
1996 |
| |
|
|
Assessment and
Measurement
|
|
1995 |
| |
|
|
Benchmark Study
|
|
1994 |
| |
|
|
Benchmarking Table of
Contents
|
|
1996 |
| |
|
|
Board Meeting
Materials
|
|
1996 |
| |
|
|
Board Meeting
Materials
|
|
1996 |
| |
|
|
Board Meeting
Minutes
|
|
1996 |
| |
|
|
Board
|
|
1996 |
| |
|
|
Board Report
|
|
1997 |
| |
|
|
Board Work Session
|
|
1996 |
| |
|
|
Budget
|
|
1998 |
| |
|
|
Business Services
Orientation
|
|
undated |
| |
|
|
Campus Success Survey
|
|
1995 |
| |
|
|
Career and Employee Services:
Planning Team Accomplishments
|
|
1999 |
| |
|
|
Catalog Revisions
|
|
1998 |
| |
|
|
Charge Management
Consultants
|
|
1997 |
| |
|
|
College Finance Grand Total:
Accounting/Funded Projects: College Finance
|
|
1995 |
| |
|
|
Communication and High
Performance Teams
|
|
1996 |
| |
|
|
Computer Services: Instructional
Service Council: Grants Administration Surveys
|
|
1995 |
| |
|
|
Consultants
|
|
1995-1996 |
| |
|
|
Consultants Resume
|
|
1995 |
| |
|
|
Coopers andLybrand
Consulting
|
|
1995 |
| |
|
|
Director of
Counseling
|
|
1997 |
| |
|
|
Employee Representative
Meeting
|
|
1996 |
| |
|
|
Employee
Satisfaction
|
|
1996-1997 |
| |
|
|
Employees Representative
Information Meeting
|
|
1996 |
| |
|
|
Employment Security
Policy
|
|
1998 |
| |
|
|
Executive Awareness
Session
|
|
1995 |
| |
|
|
Executive Leadership
Team
|
|
1996 |
| |
|
|
Facilities
|
|
1998 |
| |
|
|
Final Report on Student
Enrollment
|
|
1991-1992 |
| |
|
|
Future Work Roles Pre
Summit
|
|
1997 |
| |
|
|
General Project
Reports
|
|
1998 |
| |
|
|
HO, HO, HO, HO
|
|
undated |
| |
|
|
How to Conduct a
Workshop
|
|
1996 |
| |
|
|
Impact Coordinator: Nominations
and List
|
|
1997 |
| |
|
|
Impact of Project Apollo:
Maricopa Community College
|
|
1995 |
| |
|
|
Information Dissemination
System: Phase 1 Goals & Management
|
|
1996 |
| |
|
|
In-service
|
|
1996 |
| |
|
|
Inventory of
Communication
|
|
1997 |
| |
|
|
Joint Meetings: Student Services
Directors & Students First Team Members
|
|
1996 |
| |
|
|
KPMG Consulting: Implementation
Workplan
|
|
1996 |
| |
|
|
KPMG Consulting:
Review
|
|
1997-1998 |
| |
|
|
Lane State Viewpoints
Concerns
|
|
1995-1996 |
| |
|
|
Lane's History
|
|
1997-1998 |
| |
|
|
Leadership Development Meeting:
Mary Spilde
|
|
1998 |
| |
|
|
Leadership Team: Department
Presentation Speechnotes
|
|
1996 |
| |
|
|
Leadership Team: Meeting Book
1-2
|
|
1995-1997 |
| |
|
|
Leadership Team: Source
Book
|
|
1995-1996 |
| |
|
|
Leadership Team: Tab
1-2
|
|
1996,
undated |
| |
|
|
League for
Innovation
|
|
1998 |
| |
|
|
Making Successful Change within
an Organization
|
|
1996 |
| |
|
|
Meeting Books (MB)
1-24
|
|
1995-1997 |
| |
|
|
Meeting Originals: Joint
Meetings of Student Services Division & Students First Teams
|
|
1997 |
| |
|
|
Meeting: Phyllis Geyer:
Counseling Department
|
|
1997 |
| |
|
|
Organizational
Illustrations
|
|
undated |
| |
|
|
Original Data: Employee
Satisfaction
|
|
1996 |
| |
|
|
Photographs: Separation
Sheet
|
|
undated |
| |
|
|
Planning Team Report
|
|
1996 |
| |
|
|
President Briefing
|
|
1995 |
| |
|
|
Process Evaluation and Selection
Team
|
|
1996 |
| |
|
|
Process Evaluation and Selection
Team: Data Collection
|
|
1995 |
| |
|
|
Process Mapping
|
|
1996 |
| |
|
|
Process Mapping
Techniques
|
|
undated |
| |
|
|
Process Redesign (PR): Analysis
Team
|
|
1995 |
| |
|
|
PR: Campus
Communication
|
|
1995 |
| |
|
|
PR: Consultants
|
|
1995 |
| |
|
|
PR: Leadership Team: Visitor's
Guidelines
|
|
1995 |
| |
|
|
PR: Manager Meetings
|
|
1996 |
| |
|
|
PR: Miscellaneous
|
|
1995 |
| |
|
|
PR: Phase 1 Evaluation and
Selection: Coopers and Lybrands: Information Technology
Organization
|
|
1995 |
| |
|
|
PR: Phase 1 Process Evaluation
and Selection Team
|
|
1995 |
| |
|
|
PR: Project
|
|
1995 |
| |
|
|
PR: Project Management Meeting
Notes
|
|
1997 |
| |
|
|
PR: Project
Specialist
|
|
1998 |
| |
|
|
Process Selection
Team
|
|
1995-1996 |
| |
|
|
Project 1 Services to
Students
|
|
1996 |
| |
|
|
Project 1B Administrative
Services to Students
|
|
undated |
| |
|
|
Project Management
Meeting
|
|
1996 |
| |
|
|
Project Managers and Team
Leaders Meeting
|
|
1998 |
| |
|
|
Purchasing Services: Personnel
Surveys
|
|
1995 |
| |
|
|
Rationale and
Overview
|
|
1996 |
| |
|
|
Rationale and Overview:
Newspaper
|
|
1996 |
| |
|
|
Redesign Space
Agreement
|
|
1996 |
| |
|
|
Redesign Student First
Team
|
|
1996 |
| |
|
|
Redesign Team Meeting
Materials
|
|
1996 |
| |
|
|
Request for Proposals:
Background
|
|
1995 |
| |
|
|
Schiedecker Conference
Notes
|
|
1996 |
| |
|
|
Students First! (SF):
Accelerated Implementation Communication
|
|
1997 |
| |
|
|
SF: Accelerated Implementation
Plans
|
|
1998 |
| |
|
|
SF: Award
Nominations
|
|
1999 |
| |
|
|
SF: Center
Internship
|
|
1998 |
| |
|
|
SF: Center Job Description: Part
I-II
|
|
1998 |
| |
|
|
SF: Final Report
|
|
1996 |
| |
|
|
SF: Final Report Part
1-3
|
|
undated |
| |
|
|
SF: Framework for Launching
Accelerated Projects
|
|
1997 |
| |
|
|
SF: Guiding Principles for
Implementation
|
|
1997 |
| |
|
|
SF: Implementation
Coordinating
|
|
1996 |
| |
|
|
SF: Implementation Coordinators
Meeting
|
|
1997 |
| |
|
|
SF: Implementation Coordinators
Meeting Orientation
|
|
1997 |
| |
|
|
SF: Implementation Coordinators
Reports
|
|
1997 |
| |
|
|
SF: Implementation Coordinators
Roles and Responsibilities
|
|
1997 |
| |
|
|
SF: Implementation Coordinators
Selection Process
|
|
1997 |
| |
|
|
SF: Implementation Planning and
Redesign Teams Meeting
|
|
1996 |
| |
|
|
SF: Implementation Planning
Report
|
|
1996 |
| |
|
|
SF: Implementation Planning
Team
|
|
1996 |
| |
|
|
SF: Implementation Roles
Proposed (never implemented)
|
|
1997 |
| |
|
|
SF: Implementation Team
Launchings
|
|
1997 |
| |
|
|
SF: Implementation Teams
Membership Rosters
|
|
1996-1998 |
| |
|
|
SF: Initial Planning
Meeting
|
|
1997 |
| |
|
|
SF: In-service
|
|
1996 |
| |
|
|
SF: In-service Planning Resource
Notebook
|
|
1996 |
| |
|
|
SF: In-service
Surveys
|
|
1996 |
| |
|
|
SF: Meeting: Team Conveners and
Facilitator
|
|
1997 |
| |
|
|
SF: Modular Design
Implementation Coordinator Space
|
|
1997 |
| |
|
|
SF: Orientation
Notebook
|
|
1996 |
| |
|
|
SF: Oversight
|
|
1997 |
| |
|
|
SF: Pilot Project
Report
|
|
1997 |
| |
|
|
SF: Project Management Meeting
Notes
|
|
1997-1998 |
| |
|
|
SF: Project Management Meetings
With Student Services Directors
|
|
1996 |
| |
|
|
SF: Project Managers: IC's Team
Leaders
|
|
1997 |
| |
|
|
SF: Redesign and Implementation
Proposal Meeting
|
|
1996 |
| |
|
|
SF: Redesign
|
|
1996 |
| |
|
|
SF: Redesign Team
Report
|
|
1996 |
| |
|
|
SF: Retreat Planning
|
|
1998 |
| |
|
|
SF: Staff Transitions
Model
|
|
1998-1999 |
| |
|
|
SF: Strategic
Conversation
|
|
1998 |
| |
|
|
SF: Team Report
|
|
1996 |
| |
|
|
SF: Training
|
|
1994-1995,
1997-1998 |
| |
|
|
SF: Union Representative
Briefing
|
|
1998 |
| |
|
|
SF: Vision, Ground Rules,
Meeting Efficiency, College Redesign Vision
|
|
1996 |
| |
|
|
Shared Decision-making:
Recommendation to President
|
|
1991 |
| |
|
|
Shared Decision-making:
Facilitator
|
|
undated |
| |
|
|
Source Book: Proposed PR of
Services to Student
|
|
1996 |
| |
|
|
Source Book: Future Vitality of
Student Development Services
|
|
1989 |
| |
|
|
Source Book: Student Success
Systems Mode
|
|
undated |
| |
|
|
Source Book: Toward Mastering
Leadership Issues and Challenges
|
|
1990 |
| |
|
|
Staff Replacement
Costs
|
|
1997 |
| |
|
|
Staff Survey
Assessment
|
|
1995 |
| |
|
|
Start Up
|
|
1996 |
| |
|
|
Student Services, Financial Aid,
Counseling Surveys
|
|
1995 |
| |
|
|
Student Story: Board
|
|
1996 |
| |
|
|
Student Survey
|
|
1996 |
| |
|
|
Team Notebook
Originals
|
|
1996 |
| |
|
|
Technology
Assessment
|
|
1994 |
| |
|
|
Technology: Organizational
Assessment: Phase I: Diagnostic Final
|
|
1995 |
| |
|
|
Training
|
|
1995 |
| |
|
|
UC Santa Cruz
|
|
1995 |
| |
|
|
Union Information
Meeting
|
|
1997 |
| |
|
|
Union/Employee Group
Surveys
|
|
1996 |
| |
|
|
Videos: Separation
Sheet
|
|
1996,
1998 |
| |
|
|
Work Distribution
Survey
|
|
1994-1995 |